Mobile Application
The Mobile Reservation Application is an advanced digital solution designed to enhance customer experience by offering convenient, real-time access to branch services. This application empowers customers with essential tools to plan their visits efficiently, avoid busy locations, and reduce waiting times.
features:
- Branch Distance & Traffic Awareness: Customers can view a list of nearby branches based on their current location, along with real-time traffic conditions and calculated travel distance.
- Expected Waiting Time: The application displays the estimated waiting time at each branch, allowing customers to avoid crowded locations and select the most convenient option.
- Nearest ATM Locator: Easily locate the nearest ATMs using integrated GPS and mapping functionality to provide directions and availability information.
- Online Queue Ticket Reservation: Customers can reserve queueing tickets online before physically arriving at the branch. This reduces in-branch congestion and enhances service delivery efficiency.
- Personalized Services Based on Customer Profile: The app offers a customized list of services tailored to the customer’s segment or profile, based on data retrieved securely from the backend system.
- SMS Reminder: The app is able to send a SMS message before the appointment
Partners of Success
